Our Company

Total Optical Supplies is a family owned and operated optical and optical lab supply company that offers premium quality products at competitive pricing nationally and internationally. We take pride in offering affordable optical products and lab supplies without sacrificing customer service and satisfaction. We offer a one on one experience that will help us understand your company goals so that together we can create a plan that will help you grow and profit. We are your one stop stress free optical supply store enabling you to purchase all of your optical supplies from one place helping you run your business more efficiently.

Return Policy

If you are dissatisfied with your order for any reason, you can return your items within 30 days for a prompt refund or exchange. Refunds for items returned within thirty days of the purchase date will be credited in the same form as the original payment type. If you have an exchange for the same dollar amount as the original purchase, no additional shipping or handling charges will be incurred. Prior to returning your item, please call us at the phone number listed below for a return authorization number. We cannot process your return without this number.

Please note the following products can not be returned:

Products that have been personalized/imprinted on like lens cleaners, cloths, and bags. In addition, we can not accept returns on any pharmaceuticals.


Please mail your package via USPS in a prepaid, insured, traceable method to the address below.

Total Optical Supplies
P.O Box 986
Farmingdale, NY 11735

P. (516)574-2738

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Our current order processing time is 1-2 business days for in-stock merchandise. During this processing time your order is sent to our warehouse, safely packed and processed for shipment as quickly as possible. Most orders are processed through the warehouse and shipped on the same day, any changes to the order placed must be received before 3:00 PM Eastern standard time

Please note that orders placed after 3:00 pm Eastern Time will be processed the following business day. This excludes Saturday or Sunday and certain Holidays.

Orders with express shipping selected (2-day or Next Day) are typically processed and shipped within 1 business day. However, please be aware that “2-Day” and “Next Day indicates the estimated delivery time after the order has been picked up by the shipping carrier, and does not include the processing time at our fulfillment center.

On international shipments, the billing and shipping address must be the same or Total Optical Supplies will not process the order.

We want to ensure that your order is shipped to you as quickly as possible. If you believe that your order has experienced a delay in the shipment that exceeds the normal processing and shipment time, please let us know by using the “Contact Us” link or email us at info@totalopticalsupplies.com

We are not able to ship to PO boxes, APOs, or FPOs, at this time. If you try to ship to this type of address, your order will not be shipped until we have contacted you to get an alternative address.

We ship all over the world

Please allow 10 business days from the day your package is received in to our warehouse for your return to be processed.

Goods will not be accepted for return without a Total Optical Supplies return authorization number.

Claims for damages and shortages must be within 30 days of the date of delivery.

There are absolutely no returns or exchanges allowed after 60 days of receiving date.  Unsatisfactory product may be exchanged within 60 days only.

REFUSED SHIPMENTS: All products returned to Seller due to refusal of acceptance by Buyer, without Seller’s authorization, will be subject to a 25% restocking and transportation charge.

Please contact customer service for return authorization at (516)574-2738 or e-mail info@totalopticalsupplies.com Please do not return merchandise without prior authorization, for the package will get refused.  Special design and custom constructed or custom formulated merchandise are not returnable.


For any inquiries please email us tcabal@totalopticalsupplies.com

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